People can be really mean, especially in the business world.
Over the course of my young career, I’ve worked with a lot of really kind, helpful professionals from many industries. However, there is also that occasional ‘professional’ who can be rude, condescending or just plain mean, for what appears to be no reason.
I absolutely hate conducting business with people who act this way. It’s extremely stress inducing, unpleasant and down right frustrating. But working with difficult people, whether clients or colleagues, is a reality in every workplace. Since you can’t avoid them, it’s essential that you always keep one important principle in mind:
“Be kind, for everyone you meet is fighting a battle you know nothing about.”
This goes both ways.
If you start to snap at a coworker, client or even your Barista for getting your order wrong, stop yourself, take a step back and consider what’s going on in the lives of the people around you. Maybe they’re going through a health issue, relationship problems, a death or maybe they’re having a rough day. You just never know, so always treat others with kindness, no matter how frustrated you get.
On the flip side, if you’re the one taking the heat, simply respond with kindness. I was once yelled at in front of some coworkers for making a small mistake. I responded by listening to my colleague, and responding in a calm, friendly voice (without being smug). This immediately changed the tone of the conversation and helped her see my point of view. Nine times out of 10, being kind will work in your favor.
Everyone gets frustrated with others at work and we all occasionally find ourselves on the receiving end of someone’s bad day, but remember that a little bit of kindness can make all the difference.
“No act of kindness, no matter how small, is ever wasted.”
Are you kind?